We don’t just resolve issues, we anticipate them. At OLR, our experts deliver proactive, scalable support that keeps your Oracle Retail Merchandising & Planning solutions stable, high-performing, and continuously improving on-prem and Cloud (RMS & MFCS).
Countries
Solutions Supported
Global Support
Merchandising System (MFCS/RMS)
Price Management (PCS/RPM)
Invoice Matching (IMCS/ReIM)
Sales Audit (ReSA)
Trade Management (RTM)
Retail Integration (RICS/RIB)
Retail Insights (RI)
Oracle Golden Gate (GG)
Retail Allocation (ORA/ALLOC)
Store Inventory Operations (SIOCS/SIM)
Merchandise Financial Planning (MFP)
Demand Forecasting (RDF)
Retail Predictive Analytics (RPAS)
Item Planning (IP)
Inventory Planning Optimisation (IPO)
Markdown Optimisation (MDO)
Assortment Planning (AP)
Regular Price OptimiSation (RPO)
Size Profile Optimisation (SPO)
Replenishment Optimisation (RO)
We rely on honest customer feedback, and every 6 months we run a survey on our support team’s performance, with an average score of 9.3 over the past 18 months.
We understand that every business has unique requirements and believe that retailers should have the flexibility to choose the technology and deployment model that best suits their business needs and allow to migrate or upgrade when it aligns with their strategy. This is why we provide support for different deployment models, including older versions of Oracle Retail software, even if they are no longer supported by Oracle, giving you complete control over your infrastructure.
We adhere to the ITIL framework, which enables us to effectively manage and resolve incidents and problems while continuously improving the performance and reliability of your infrastructure.
In the rapidly changing world of retail cloud technology, keeping up with the latest updates and releases can be a challenge. At OLR, we're here to provide continuous support that helps your business adapt and operate at its highest capabilities.
Our expert team offers a range of services designed to keep your Oracle Retail solutions running smoothly. From supporting batch issues and DAS integration layers to performing automated regression testing and validation, we'll keep your systems up-to-date with the latest SaaS service and version releases - ensuring that bugs and service interruptions are kept to an absolute minimum.
When any new system goes live, there’s a critical period where adoption can either succeed or fail.
Hypercare gives you an elevated level of support, making the team an extension of your company’s IT department. This gives your IT department time to focus on specific areas of the business that no one else can do, while OLR Application Managed Services (AMS) team focus on the Oracle application stabilisation.
Once the applications reach a steady state, we seamlessly transition to a full AMS support model, customised to meet your organisation’s specific needs.
Our approach is grounded in ITIL best practices and leverages DevOps and Agile methodologies to deliver incremental enhancements and proactive guidance, helping you continuously optimise and improve your solutions.
Is your company in need of a retail transformation? What Oracle Retail Systems are you reviewing or planning to use? Are you moving from on-prem to the cloud?
Let’s not wonder, let’s talk!
Get in touch to book a discovery call.
