Maximise the uptime of your Oracle Retail applications

At OLR, we believe in preventing problems before they occur. Our expert team offers reliable, cost-effective, and flexible support for Oracle Retail customers, safeguarding the health, performance and uptime of their applications.

Join over 40 enterprise retailers using OLR’s Managed Services.

30+

Countries

8,000+

Stores

30,000+

Registers

24/7

Global Support

Oracle Retail Solutions We Support

Supporting thousands of retail locations worldwide, we have the experience and expertise to help you achieve optimal performance of your Oracle Retail applications.

OLR provides support for all Oracle Retail solutions, including Xstore point-of-sale, Merchandising System (RMS), Merchandising Foundation Cloud Service (MFCS) and so on.
Our globally dispersed support teams are available 24/7 to provide efficient and personalised support and advice, ensuring that you receive the help you need when you need it.
Our teams work proactively to ensure maximum uptime, preventing problems before they occur.

We follow ITIL best practices and use DevOps and Agile methodology to deliver small enhancements and advise customers on improving their solutions.
As an Oracle Retail specialist, we run a lean and efficient support operation, passing cost savings directly to our customers.
Our industry-leading best practices are designed to deliver quality, stability, and successful outcomes, overcoming any challenges that you may encounter.

OLR was able to leverage their partnership with Oracle to engage their teams and product experts and provide the solutions that were needed for a successful deployment.

Eric Coker, Barnes & Noble College

Very pleased with how quickly OLR responds and how they have dug in to solve problems our previous support vendor basically told us we had to live with.

As with most retailers, the pandemic hit hard, but we are steadily reopening our stores. We certainly appreciate OLRs partnership and patience!

Clients’ Satisfaction

We rely on honest customer feedback, and every 6 months we run a survey on our support team’s performance, with an average score of 9.2 over the past 18 months.